Whitehall Shell

Disappointed is an understatement... Total rip off. NEVER going back. I wish I could give it 0 stars but then I wouldn't be able to post a review. I went there because my check engine light came on and my car was driving funny, they charged me $600(total) to replace my oil and thermostat on two separate occasions($300 per visit). Again, two separate occasions because the problem wasn't diagnosed properly and fixed the first time. I was also misinformed - I was told that some cars come without an oil light/indicator, mind you, my car is a 2012 Jeep Wrangler Sport Unlimited, which does, in fact, come equip with an oil light - you can see it come on when you insert the key. My sensor just needed to be replaced, which they didn't even bother checking, instead he tells me that my car just came without one. In the process of whatever they did, THEY bent my rear main seal and caused a severe oil leak causing me to lose about 1 qt. daily. Every time I've gone in there, no matter how nice I am, the women in the front ALWAYS seem to have an attitude - rolling eyes, on their phones, sighing, rude tones, flat out ignoring MULTIPLE customers in the shop, etc. - if you don't wanna deal with customers, you shouldn't be in CUSTOMER service. I ended up taking my car elsewhere because I noticed the leak and I was still having issues, a different issue than before and I didn't want to take it back to them. The other shop informed me that whoever worked on my car at Shell did the damage to my rear main seal and showed it to me - it literally looked like someone took a hammer to the bottom of it. I'm beyond angry with the service me and my car were given at Shell - I wasn't planning on taking it back there to begin with and now I'm definitely not. I wouldn't even go back there to put $5 worth of gas in my car.

Whitehall shell has got to be one of the best gas stations/garage I have ever been to. The staff inside the store are incredibly helpful and kind. The mechanics in the garage are hard working, honest, good-hearted, and loyal. Everything about this place reflects solely on the owners; Stuart and Dawn Downden. Stuart himself is all the qualities named above and more. That man has changed my life for the best. The one person I can count on and trust. He is tough, but fair. I would recommend anyone I encounter to go to this station for any work to be done on their car. They will get an honest estimate and honest work.

The service team is great!!! Very helpful and always staying busy with helping others. Had to go three times this month to fix my car and they ARE QUICK! I truly appreciate their help and guidance. Not only do they fix my car but give me GREAT knowledge on it as well.

Efficiency and friendly

I have always had excellent service. Dawn, Casey, Amanda are all great! Carl is awesome and has always taken good care of my VW Jetta. No complaints.

Good friendly service and prices seem reasonable.

Good friendly service and prices seem reasonable.

Always one of the most expensive gas stations in the area.